Two different types of cost
Wasta credits are used for access to specialist contact details. Professional work is a separate service and its price should be agreed with the specialist. A credit balance is not a statement that professional fees have been paid. Before using credits, review what the action unlocks and the displayed cost. There is no universal price for every request: the documents, work required and external charges can differ.
Before agreeing to work
Ask for a written description of the work, currency, professional fees, possible external charges and expected timing. Clarify whether translations, original-document handling or follow-up appointments are included. Keep the quote with your request and ask for confirmation when the scope changes. A service page is a starting point for discussion, not an individual quotation or a guarantee of an official result.
Cancellation and payment questions
Review the appointment status and contact the specialist or support if your availability changes. A cancellation action and a refund are not the same event. The beta does not publish a finalized blanket refund entitlement, deduction schedule or processing deadline. Before making a real payment, obtain the applicable conditions for that specific service. For a payment concern, keep the request reference, amount, currency and receipt, and never disclose your full card credentials in a message.